Holistic Hands of Purbeck Training Academy and Wellness Salon Terms & Conditions
Updated: September 2026
At Holistic Hands of Purbeck Training Academy and Wellness Salon, we are committed to providing a professional, welcoming and caring experience for every client.
Our Terms & Conditions are in place to protect our clients, our team and our small independent business, and to ensure that appointments run as smoothly and fairly as possible.
By making an appointment, purchasing a service, booking a package or arranging an event with Holistic Hands of Purbeck Training Academy and Wellness Salon, you acknowledge and agree to these Terms & Conditions, including our cancellation policy.
Our cancellation policy applies to all clients and all bookings, regardless of whether the booking was made online, by telephone, by email, through reception or in person.
Appointments
When you book an appointment with us, that appointment time is reserved specifically for you.
We operate a prompt appointment schedule out of courtesy to all of our clients. Please arrive in good time for your appointment.
If you arrive late, we may need to shorten your treatment so that subsequent clients are not affected. The full treatment price will still be payable.
If you arrive too late for us to safely or appropriately carry out your treatment, we reserve the right to treat this as a late cancellation and the appropriate cancellation charge will apply.
If you wish to change the treatment you have booked, please contact reception as soon as possible. Changes requested at short notice may be subject to our cancellation policy if the original appointment time can no longer be used.
Consultation Forms
Every client is required to complete the appropriate consultation form before receiving a treatment with us.
This is an essential part of our health and safety procedures and enables our therapists to assess whether a treatment is appropriate, identify any contraindications and make any necessary adaptations.
Consultation forms must be completed fully and accurately prior to treatment.
It is the client’s responsibility to disclose all relevant medical conditions, medication, allergies, recent surgery, injuries, pregnancy and any other health information that may affect their treatment.
Existing clients are also responsible for informing us of any changes to their health, medication or circumstances since their previous consultation.
Where consultation documentation has been provided in advance, this must be completed before attending the appointment.
Failure to complete the required consultation documentation may mean that we are unable to safely proceed with the treatment. If we are unable to carry out an appointment because the required consultation information has not been completed or provided, the appointment may be cancelled and the full treatment fee will remain payable.
This requirement is in place for the health and safety of both our clients and our therapists.
Appointment Reminders
Appointment confirmations and reminders may be sent by text message or email as a complimentary courtesy to our clients.
Appointment reminders are not guaranteed and must not be relied upon as the means of remembering an appointment.
It remains the client’s responsibility to make a note of the date and time of their appointment and to attend as booked.
Holistic Hands of Purbeck Training Academy and Wellness Salon cannot accept responsibility for reminders that are not received for any reason, including technical difficulties, mobile network issues, incorrect or outdated contact details or emails being directed to junk or spam folders.
Failure to receive an appointment reminder does not exempt a client from our cancellation policy or any applicable cancellation or non-attendance charges.
Clients are responsible for ensuring that we hold their correct and up-to-date contact information.
Cancellation and Rescheduling Policy
We understand that circumstances can change and that occasionally clients may need to cancel or rearrange an appointment.
However, when an appointment is made with us, that time has been specifically reserved for that client. Late cancellations and missed appointments have a significant impact on our therapists and our small independent business.
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More than 48 hours’ notice - No cancellation charge.
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Between 24 and 48 hours’ notice - 50% of the total treatment cost will be charged.
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Less than 24 hours’ notice - 100% of the total treatment cost will be charged.
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Failure to attend an appointment without cancelling - 100% of the total treatment cost will be charged.
These charges apply regardless of the reason for cancellation and regardless of how the appointment was booked, subject to applicable statutory rights.
Where an appointment has already been paid for, the appropriate cancellation charge will be deducted from the amount paid before any applicable refund is processed.
Where payment has not already been taken, the applicable cancellation fee will become payable.
Where a gift voucher has been used to secure an appointment, the applicable cancellation charge will be deducted from the value of the voucher.
Our Cancellation List
We maintain a cancellation list for clients looking for appointments at short notice.
If an appointment is cancelled within our chargeable cancellation period and we have somebody on our cancellation list who may be able to take the appointment, we will endeavour to contact them.
If we successfully refill the complete appointment space with another client, the applicable cancellation fee will be waived.
However, this cannot be guaranteed or relied upon as an alternative to providing the required cancellation notice.
Until the complete appointment space has successfully been refilled, the applicable cancellation charge remains payable.
How to Cancel or Rearrange Your Appointment
All cancellations and requests to rearrange an appointment must be made directly through reception.
Telephone: 01929 408260
Email: reception@holistichandsofpurbeck.com
Clients must not contact individual members of our team through their personal telephone numbers, personal email addresses or individual social media accounts regarding appointments, cancellations or changes.
Contacting an individual team member does not constitute notification to Holistic Hands of Purbeck Training Academy and Wellness Salon and will not override our cancellation policy.
Online Booking Cancellations and £5 Administration Fee
Our standard cancellation policy applies to appointments made through our online booking system.
Where an online booking is eligible for a refund, a £5 administration fee will be deducted from the amount refunded.
The £5 administration fee is separate from any cancellation charge that may be applicable.
December Appointments - 72-Hour Cancellation Policy
December is an exceptionally busy period for our salon and therefore a separate cancellation policy applies to all appointments taking place during December.
We require a minimum of 72 hours’ notice to cancel or rearrange an appointment taking place during December.
Where less than 72 hours’ notice is provided, 100% of the treatment cost will be charged.
All December appointments must be paid for in advance through our online booking system or directly through reception.
Our cancellation-list provision will still apply. If we successfully refill the complete appointment space, the cancellation fee will be waived. However, this cannot be guaranteed or relied upon when cancelling an appointment.
The £5 administration fee will continue to apply where an eligible refund relating to an online booking is processed.
Illness and Unexpected Circumstances
We appreciate that illness, emergencies and unexpected circumstances can occur.
However, appointments cancelled within our chargeable cancellation period have been specifically reserved for the client and can be extremely difficult to refill at short notice.
Our cancellation policy therefore applies to late cancellations, including those resulting from illness or unexpected personal circumstances, subject to applicable statutory rights.
Where we have a suitable client on our cancellation list, we will endeavour to refill the appointment in accordance with the cancellation-list provision above.
Pamper Parties, Private Group Events and Group Bookings
All private pamper parties, group events and other private group treatment bookings must be paid for in full in advance in order to secure the date, therapists and appointment time reserved for the group.
A group booking is not considered confirmed until the required payment has been received.
Due to the additional time, staffing and appointment capacity reserved for private group events, clients should ensure that all members of their party are aware of the booking arrangements and cancellation terms before confirming their event.
The person making the booking is responsible for ensuring that the members of their group are aware of the relevant Terms & Conditions.
Our cancellation policy applies to private group bookings unless alternative cancellation terms have been expressly agreed in writing at the time of booking.
Just the Two of Us Package
Our Just the Two of Us package requires a non-refundable 50% booking payment at the time of booking.
This payment secures the date, appointment time and treatment capacity specifically reserved for the booking.
The remaining 50% balance is payable on the day of the appointment.
The initial 50% booking payment is non-refundable if the client subsequently cancels the booking.
Where a cancellation falls within a period in which a higher cancellation charge is due under our cancellation policy, the applicable cancellation terms will also apply.
Cancellations Made by Us
Occasionally, circumstances outside of our control may mean that we have to cancel or rearrange an appointment.
If your therapist becomes unavailable, we will contact you as soon as reasonably possible and, where appropriate, offer an alternative therapist or another appointment date.
If we have to cancel your appointment and a suitable alternative cannot be agreed, any payment made for that treatment will be refunded in full.
The £5 online booking administration fee will not be charged where the cancellation has been made by us.
Payments and Advance Payments
Where payment in advance is required, payment must be made to secure the appointment, package or event.
Where an appointment is booked online and payment in full is required, the appointment will not be considered secured until payment has successfully been received.
Treatment prices are those displayed or agreed at the time of booking.
We reserve the right to amend our treatment prices from time to time.
Medical Conditions, Contraindications and Client Responsibility
Your health, safety and wellbeing are extremely important to us.
Clients must inform us of any medical conditions, medication, allergies, recent surgery, injuries, pregnancy or other health considerations that may affect their treatment.
Certain circumstances may mean that a treatment needs to be adapted, postponed or cannot safely be provided.
In some circumstances, we may require further information or medical approval before proceeding with treatment.
It is the client’s responsibility to provide complete and accurate information and to inform their therapist of any subsequent changes.
Our therapists reserve the right to decline, adapt, postpone or discontinue a treatment where they believe that proceeding would be inappropriate or unsafe.
Consultations
Some treatments may require an additional consultation, assessment or patch test before treatment can take place.
A consultation does not guarantee that a particular treatment will be suitable. Our therapists will always make recommendations based upon the information provided and their professional judgement.
Gift Vouchers
Gift vouchers are non-refundable and cannot be exchanged for cash, except where required by law.
Gift vouchers are valid only until the expiry date clearly stated on the voucher.
It is the responsibility of the voucher purchaser and recipient to ensure that the voucher is used within its validity period.
Once a gift voucher has expired, it cannot be used, refunded, extended, reinstated or exchanged. We do not make extensions to expired gift vouchers.
We strongly recommend booking your treatment well in advance of the voucher expiry date. Appointment availability cannot be guaranteed, particularly if you contact us close to the expiry date.
The inability to secure a preferred date, time, therapist or treatment before the voucher expires does not extend the validity of the voucher.
Our cancellation policy applies to all appointments booked using gift vouchers. Where a cancellation charge is applicable, the appropriate amount will be deducted from the value of the voucher.
By purchasing or using a Holistic Hands of Purbeck Training Academy and Wellness Salon gift voucher, you acknowledge and accept these terms.
Retail Products and Purchases
Retail products purchased from Holistic Hands of Purbeck Training Academy and Wellness Salon are non-refundable for change of mind.
Our retail returns policy is also displayed at reception.
If a retail product is faulty, please contact us and return the product so that we can assess the issue and provide the appropriate remedy.
Nothing within this policy affects your statutory rights in relation to faulty goods or goods that do not conform to the contract.
Breakages and Damage
We ask all clients and visitors to treat our salon, equipment, products, displays and belongings with care.
Any item belonging to Holistic Hands of Purbeck Training Academy and Wellness Salon that is damaged or broken by a client or visitor through their actions will be fully payable by the person responsible for the damage, to the extent permitted by law.
This includes retail stock, salon equipment, furnishings, fixtures and other property belonging to the business.
Parents or guardians are responsible for children in their care whilst on our premises.
Treatment Results and Concerns
The nature of beauty, hair and holistic treatments means that individual experiences and results can vary.
If you have concerns regarding a treatment or service, please contact reception as soon as reasonably possible so that we have an opportunity to discuss the matter with you.
Completed treatments are not automatically eligible for a refund simply because an outcome differs from a client’s personal expectations.
Nothing within these Terms & Conditions affects your statutory consumer rights.
Children and Young People
We aim to maintain a calm, professional and relaxing environment for everybody visiting us.
Parents and guardians remain responsible for supervising children they bring onto the premises.
Clients under the age of 18 must have appropriate consent from a parent or legal guardian before receiving treatment.
Depending on the client’s age and treatment, we may require a parent or legal guardian to be present.
We reserve the right to decline a treatment that we do not consider appropriate for a person under the age of 18.
Salon Environment
We kindly ask clients to place mobile phones on silent during treatments to help maintain a peaceful and relaxing environment.
Smoking and vaping are not permitted inside our premises.
We ask all clients and visitors to respect our team, other clients and our premises throughout their visit.
Data Protection and Confidentiality
Personal and medical information provided to us is treated confidentially and used to help us provide safe and appropriate treatments and manage appointments.
Clients are responsible for ensuring that the contact and health information we hold is accurate and up to date.
Personal information will be handled in accordance with our Privacy Policy and applicable data protection legislation.
Our Right to Refuse or Discontinue Treatment
Holistic Hands of Purbeck Training Academy and Wellness Salon reserves the right to refuse, adapt or discontinue a treatment where we reasonably believe that proceeding would be unsafe, inappropriate or contrary to the wellbeing of the client or therapist.
We also reserve the right to refuse service in cases of abusive, threatening, discriminatory, intimidating or otherwise inappropriate behaviour towards our team, clients or visitors.
Acceptance of Our Terms & Conditions and Cancellation Policy
Our cancellation policy applies to everybody who makes a booking with Holistic Hands of Purbeck Training Academy and Wellness Salon.
By booking an appointment, treatment, package, pamper party, private event or other service with us, the person making the booking acknowledges and agrees to our Terms & Conditions and cancellation policy.
This applies whether the booking is made online, over the telephone, by email, through reception or in person.
It is the responsibility of the person making the booking to familiarise themselves with these Terms & Conditions.
Where somebody is making a group booking on behalf of other people, the person making the booking is responsible for ensuring that the relevant members of their party are aware of the terms applicable to their booking.
Our policies are designed to protect the appointment time specifically reserved for our clients, safeguard our team and enable us to continue providing a professional and sustainable service.
Thank you for your understanding and for respecting the time that has been reserved especially for you.
Holistic Hands of Purbeck Training Academy and Wellness Salon
3 Station Road
Wool
Dorset
BH20 6BL
Telephone: 01929 408260