TERMS AND CONDITIONS & CANCELLATION POLICY July 2020
Terms & Conditions
Due to the current covid-19 pandemic we are asking all clients to pay via card upon arrival or via BACS prior to their appointments, thank you for your understanding.
Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honoured but will still be charged at the full price. If for any reason you wish to change the treatments which you have been booked in for, you must advise us with a minimum of 24 hours’ notice, otherwise the full treatment price as per your original booking will be charged for.
If you need to change your appointment this must be done via a phone call to a Naomi. You can contact Naomi on 07549 833585. Please be advised that we are unable to accept changes to appointments made via a mobile phone text message, through our Facebook page or by using Facebook Messenger.
We regret it is necessary to charge the full price of treatments in the event of cancellations being made less than 24 hours before an appointment. Non-arrival will be charged at the full price of the treatment. This also applies to Gift Certificates, 100% of the value will be forfeited.
Personal details taken from clients during consultations will be kept safe and in the strictest confidence. We will only use this information to ensure that the treatments we give you are suitable. It is your responsibility to inform us of any long-term changes to your health, this is so that we can ensure that any treatments we give are appropriate.
You have the right to inspect the information held about you. You always have the right to request Holistic Hands of Purbeck delete or correct the information held about you.
We reserve the right to alter prices without prior notice.
Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you, or in many pre-existing medical cases a GP’s note maybe required. We reserve the right to cancel your treatment if you fail to comply with our requests.
Alcohol should not be consumed before or after Holistic treatments and ensure you drink plenty of water.
All Vouchers are completely non-refundable from the date of purchase. Vouchers must be used at the time of booking and cannot be used to pay for final balances or outstanding amounts on pre-standing bookings.
Your gift voucher must be given to Holistic Hands of Purbeck before you commence your treatment. All vouchers are valid for six months; the expiry date is clearly stated on each voucher. If a voucher is not used before this time, the voucher is completely non-refundable and will no longer be valid. In the event of a lost voucher, Holistic Hands of Purbeck can issue a new voucher, subject to proof of purchase.
All treatments require 100% deposit at the time of booking online.
Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on exclusive offer or explicitly noted as non-returnable cannot be returned.
Due to the nature of some of the treatments variations can and will occur. Customers are expected to ensure that they are happy with the results before leaving the premises as refunds after the treatment will not be given.
Mobile Phones & Smoking
For the comfort of our clients please ensure all mobile phones are switched off, or placed onto silent mode. Please be aware that smoking is strictly forbidden inside treatment rooms and buildings, thank you for your understanding.
As a courtesy to other guests, and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to watch your children at all times while in our buildings. All children under 18 having treatments must be accompanied by a guardian always. We thank you for your cooperation.
By us: In the event of staff sickness or unavailability we will contact you immediately to discuss options for transferring your booking to an alternative therapist, or postponing to an alternative time.
By you: Please cancel any appointment if you think/know you have anything that may possibly be contagious, from sore throats, and colds and flu, to anything on the skin or causing sickness. We reserve the right to refuse treatment if you attend the Centre while poorly/contagious for the comfort of our staff and other clients who maybe visiting the Centre for treatments.
There are various changes that will need to be made which may differ greatly from the way we once operated prior to Covid-19.
Appointment times for clients may need to be staggered, extra time for cleaning and sanitising between appointments will be necessary, and hours of business may change.
Our prices will be reviewed due to the extra PPE which will be required.
These are factors we are predicting will be put into place, but nothing has been confirmed. We anticipate we shall receive these updates in the not too distant future and we will be working hard behind the scenes to make sure we fully comply and are ready for you all.
Please ensure you give us as much notice as possible to cancel your appointment if you are in quarantine, have travelled internationally in the last 14 days, have flu-like symptoms, or have come in contact with someone who has tested positive for COVID-19.
Please do not attend your appointment if you are unwell or feel you have come into contact with someone with Covid-19.
Naomi will use PPE to help ensure the safety of both therapist and client.
An initial consultation fee maybe required for some treatments, due to the nature of the treatment, please see our website for further details. Consultations include complete skin assessment and medical history review as well as any required patch tests. Treatments are not included in consultation and must be booked and paid for separately.