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Terms & Conditions/Cancellations Policy

March 2023



Please note that as a courtesy to all clients a prompt appointment schedule is adhered to. Late appointments may not be honoured but will still be charged at the full price. If for any reason you wish to change the treatments which you have been booked in for, you must contact us with a minimum of 48 hours’ notice, otherwise treatment fees as per our cancellations policy will be charged and invoiced. 

If you need to change your appointment this must be done via a phone call to a Naomi Spencer You can contact Naomi on 07549 833585. Please be advised that we are unable to accept changes to appointments made via a mobile phone text message, through our Facebook page or by using Facebook Messenger.


We regret it is necessary to charge the full price of treatments in the event of cancellations being made less than 24 hours before an appointment. For cancellations giving between 24-48 hours’ notice, 50% of the treatment fee will be payable. Non-arrival will be charged at the full price of the treatment. This also applies to Gift Certificates. Failure to arrive at your appointment, or less than 24 hours’ notice is given to cancel, 100% of the value from your voucher will be forfeited. If giving between 24-48 hours’ notice to cancel your appointment, 50% of the voucher will be forfeited.


Online Booking Cancellations

We regret it is necessary to charge the full price of treatments in the event of cancellations being made less than 24 hours before an appointment. For cancellations made giving between 24-48 hours’ notice, 50% of the treatment fee will be payable. Non-arrival will be charged at the full price of the treatment. If you wish to cancel your online booking outside of the 48-hour window, we will charge a £5 administration fees before refunding you which helps to covers our fees from the credit/debit card company for issuing a refund. Please note all other aspects of our cancellations policy as outlined above will apply with online bookings. 

Data Security

Personal details taken from clients during consultations will be kept safe and in the strictest confidence. We will only use this information to ensure that the treatments we give you are suitable. It is your responsibility to inform us of any long-term changes to your health, this is so that we can ensure that any treatments we give are appropriate.
You have the right to inspect the information held about you. You always have the right to request Holistic Hands of Purbeck delete or correct the information held about you.

Price Alteration

We reserve the right to alter prices without prior notice, but we always endeavour to give suitable notice where possible. This is normally communicated by email, in the salon, in our monthly newsletters, and on our website 

Medical Conditions

Please inform your therapist of any medical condition including pregnancy prior to booking, as some treatments may not be appropriate for you, or in many pre-existing medical cases a GP’s note maybe required. We reserve the right to cancel your treatment if you fail to comply with our requests.

Contra Indications

Alcohol should not be consumed before or after Holistic treatments and ensure you drink plenty of water.


All Vouchers are completely non-refundable from the date of purchase. Vouchers must be used at the time of booking and cannot be used to pay for final balances or outstanding amounts on pre-standing bookings.
Your gift voucher must be given to Holistic Hands of Purbeck before you commence your treatment. All vouchers are valid for six months; the expiry date is clearly stated on each voucher. If a voucher is not used before this time, the voucher is completely non-refundable and will no longer be valid. In the event of a lost voucher, Holistic Hands of Purbeck can issue a new voucher, subject to proof of purchase.

Payment Policy on Package bookings

All treatments require 100% deposit at the time of booking.


Without exception, we will not accept returns on open or used items, unless the item is faulty. Products on exclusive offer or explicitly noted as non-returnable cannot be returned.
Due to the nature of some of the treatment’s variations can and will occur. Customers are expected to ensure that they are happy with the results before leaving the premises as refunds after the treatment will not be given.

Mobile Phones & Smoking

For the comfort of our clients please ensure all mobile phones are switched off or placed onto silent mode. Please be aware that smoking is forbidden inside treatment rooms and buildings, thank you for your understanding.


As a courtesy to other guests and in our efforts to offer a relaxed and professional atmosphere we ask that you are aware that it is your responsibility to always watch your children while in our buildings. All children under 18 having treatments must be accompanied by a guardian always. We thank you for your cooperation.


By us: In the event of staff sickness or unavailability we will contact you immediately to discuss options for transferring your booking to an alternative therapist, or postponing to an alternative time. If you have paid for your treatment online and an suitable alternative appointment cannot be found, we shall refund you in full by your original payment method. 

By you: Please cancel any appointment if you think/know you have anything that may possibly be contagious, from sore throats, colds, flu, and coronavirus to anything on the skin or causing sickness. We reserve the right to refuse treatment if you attend the Centre while poorly/contagious for the comfort of our staff and other clients who maybe visiting the Centre for treatments and you will still be charged for your appointment. Please be advised our cancellations policy also applies to sickness, although we endeavour to try and fill the slot for you (the more notice you give us, the better) If we cannot fill the treatment booking with less than 48 hours notice, we will charge as per our cancellations policy, Thankyou for your understanding. 


An initial consultation fee maybe required for some treatments, due to the nature of the treatment, please see our website for further details. Consultations include complete skin assessment and medical history review as well as any required patch tests. Treatments are not included in consultation and must be booked and paid for separately.

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